Stakeholder Engagement

Kursus datoer:

Stakeholder Engagement
This workshop provides you with high strength best practice approaches, techniques and skills to effectively engage those who influence, have an interest in or are impacted by change situations in your organisation. Using the simple yet powerful ‘wheel of engagement’ principle we will show you how to ‘demystify’ stakeholder engagement and turn it into a ‘can-do’ discipline and in turn improve the chance of success and quality of outcomes of changes. 


You will be equipped with new ways of thinking and tools for immediate use outside the training room and these will allow you to create effective & efficient strategies and plans to address the needs of each stakeholder whether delivered through Projects, Programmes or change control in business operations. Whether your stakeholders are seen to be ‘external’ to the change situation or your organisation, or are embedded internally, the ‘wheel of engagement’ approach, allied with appropriate tools and techniques, will enable you to combine the strengths of each party with their needs and perspective to realise the results needed to support the change.  


Learning Objectives

• Understand the part stakeholders play during periods of change and why success relies on conscious and planned engagement with them
• Appreciate a best practice view of stakeholder engagement activities using the “Wheel of engagement” principle
• Appreciate how stakeholder engagement can be applied when change is to be realised through programme management, project management and operational change control
• Gain practical experience of tools and techniques to identify stakeholder expectations and perspectives, determine appropriate engagement and/or communication approaches, and help mobilise those stakeholders where contribution, involvement or collaboration is needed
• Create engagement strategies and plans to address the needs of each stakeholder
• Appreciate the value of different methods and forms of engagement and communication 

Course Benefits
We will show you that effective stakeholder engagement, beginning early in identification and definition phases of a change, and maintained throughout, will support the realisation of your change vision or objectives. Ýou will have many opportunities to try practical techniques in a risk free environment, developing new skills, ready for application in your own work.

Participant Profile
You have responsibility for the direction, management and delivery of change in projects and programmes, especially within a PRINCE2® and MSP® Best Practice environment, or operational, functional and service contexts. 

You may be a Project or Programme Board member, a project or programme sponsor, change owner, function or service manager; or you may be involved in assurance for them. You may also be a Project or Programme Manager or manager of support offices and functions, work packages or work streams. 

You may also be involved in business changes in the role of business change or risk manager; business analyst; organisation board member or functional manager.

Pre-requisites
Prior knowledge or experience of Project or Programme Management as a discipline is desirable.

Course Structure
1-day course 9.00 am – 5.00 pm with lunch and morning and afternoon break

Course Content

• How people (stakeholders) perceive and react to change and why it is critical to consider them as part of ‘success’
• Understanding that communication is a key tool in stakeholder engagement – but that engagement is more than just communicating.
• Understand and use the “Wheel of engagement”: 
• Identify stakeholders: Using different tools, methods and approaches to understand WHO your stakeholders are
• Profile: Use a toolset (maps, analysis etc.) to capture WHAT is important to a stakeholder and the change
• Plan: Defining activities and resources needed to engage with stakeholders WHEN it is appropriate to do so. Generating Communications Plans with appropriate messages, channels, directionality, media richness and timing.
• Engage: DO, executing planned engagement activity
• Results: Handling responses and checking that the engagement  the right EFFECT and outcomes
• Thinking about a strategy  for engagement work – rules, approaches, standards, controls and information management
• The placement of stakeholder engagement activities in common types of change methods, for example Project and Programme lifecycles
• Exploring solutions to common problems of poor, inappropriate or non-existent stakeholder engagement and Communications Planning

Trainers
Our trainers are highly experienced consultants, actively providing advice and assistance in relation to project, programme and portfolio management. This means that they bring both a high level of practical experience and theoretical knowledge to the course. 

Price Includes

• Comprehensive coursework, useful as a reference guide in your daily work
• Meals and refreshments during the course
•  Max. 14 participants

Follow On Courses

• PRINCE2® Foundation og Practitioner
• MSP® Briefing (Managing Succesful Programmes)
• MSP® Foundation
• M_o_R® Foundation
• Benefit Management
• Stakeholder Engagement    

Want to know more?
Contact us at 3526 2880 or info@peakkurser.dk