ITIL® 4 Foundation e-learning in English
ITIL 4 reflects the fast-paced and complex environment we live in, opening up ITIL to a wider range of professionals working in the world of digital transformation. As ITIL 4’s entry-level certification, the Foundation course teaches you the key concepts of IT service management and gives you a grounding in the fundamental principles and terminology used in the framework.
ITIL 4 enables IT teams to continue their vital role in modern business strategy. It expands on previous versions, supporting existing investments in ITIL, and provides a full-service digital operating model for delivering and operating tech-enabled products and services. This means it supports emerging technologies, such as robotics and AI, by offering more practical and flexible support as technologies develop.
Whilst retaining all the best bits from the previous version, ITIL 4 will place a much greater emphasis on working holistically, when it comes to delivering products and services, and on the importance of working collaboratively.
TARGET AUDIENCE
· Individuals at the start of their journey in servicemanagement
LEARNING OBJECTIVES
At the end of the course, you will:
· Understand the key concepts of ITIL service management
WHAT’S INCLUDED?
· 12 months online access to our accredited ITIL 4 Foundation course
· Full tutor support
· ITIL 4 Foundation exam simulator
· Online exam with remote invigilation
COURSE MODULES
This course includes, but is not limited to:
· Introduction and overview
· Key concepts of service management
· Four dimensions of service management
· Service value system
· Introduction to practices
· Purpose of 11 practices and some definitions
· Introduction to seven key practices in detail
· Continual improvement
· Change control
· Incident management
· Service request management
· Service desk
· Service level management
· Exam simulator
EXAM FORMAT
Want to know more?
Contact us at 3526 2880 or kurser@peakconsulting.dk